HOW DO YOU SHIP AND WHAT IS THE PRICING?
Shipping cost varies, depends on your exact location and shipping option.
Domestic Shipping within the USA:
USPS First Class Mail (3-5 Business Days) $4.95
USPS Priority Mail (2-4 Business Days) $9.95
International Shipping outside the USA:
(International Delivery Time No Guarantee Now due to Coronavirus)
USPS First Class Mail International (14-21 Business Days) $19.95
USPS Priority Mail International (6-10 Business Days) $28.95
USPS Express Mail International (3-5 Business Days) $38.95
WHERE DO YOU SHIP?
We are providing domestic and international shipping via USPS. However, due to some postal problems, we can’t deliver a shipment to the military area and some small countries. We ship to the countries below:
HOW DO YOU SHIP?
We ship orders by USPS. After finishing processing your order, we will send it to USPS and it will be completely handled by them.
After arriving to your country, it will be handled by your country's postal service. So please kindly contact your local post when it arrived at your country.
HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?
Domestic Shipping (Within USA):
- Order processing: 1-2 Days
- USPS Priority Mail: 2-4 Business Days – $9.97
Note: The items you ordered will reach you within 4-6 business days for Domestic Shipping.
Shipping to Worldwide:
- Order processing: 2-3 Days
- USPS First-Class International (14-21 business day) - $25.57
- USPS Priority Mail International: 6-10 Business Days – $38.97
- Free Shipping for Orders Over $100 (14-21 business days) - $0.00
Note: The items you ordered will reach you within 8-13 business days for Worldwide Insured Shipping.
HOW CAN I TRACK MY ORDER?
We will send you the tracking code of your orders to the email that you filled down when placing your orders. This email will also guide you how to track your package. Please note that the tracking information will be displayed 2 days after you receiving that email.
WHEN WILL MY TRACKING INFORMATION APPEAR?
You should see tracking events within 48 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us.
WHY CAN'T I TRACK MY ORDER?
Please note that the tracking information will be displayed after 2 days after being updated.
For the first time, it may take a few minutes to get the information from the carrier. Therefore, sometimes you can not find information about your package, please track again later.
WHY IS MY SHIPMENT STATUS UNCHANGED?
Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Please note that tracking information can be displayed after your order started being shipped.
ARE TAXES AND DUTIES INCLUDED FOR INTERNATIONAL ORDERS?
No, taxes and duties are not included for international orders. For international shipping, customs duties and local taxes are customer responsibility and must be paid separately by customer.
WHY I HAVE TO PAY EXTRA FEE FOR SHIPPING COMPANY FOR RECEIVING MY ORDER?
When your order is ready to ship, we will send it to the carrier and they will completely handle it. Depends on each carrier's policy or customs procedure, you might be charged an extra fee for the final delivery or the import tax, probably due to your shipping address is in a remote area. In this case, please kindly pay them the required fee to receive your order.
HOW CAN I PAY FOR MY ORDER?
We offer safe shopping and accept payment via Paypal, Credit card, Debit card or VISA. So you can choose the most suitable one for you. All products are set in US Dollar, our system will automatically exchange your currency to make it easy for you when placing order.
WHICH CURRENCY ARE YOU USING?
Our products are set in US Dollar. But our system will automatically convert it for you, don't worry!
HOW TO PLACE AN ORDER?
First of all, Choose products that you love, then click "Buy Now" and "Proceed to Checkout". Then fill in your information and pay. That's it! Very easy.
However, some of our product pages will direct you to our Amazon.com store. You can only buy those products via Amazon.com.
HOW CAN I MODIFY MY ORDER?
If you want to change anything in your order, please contact us via email email@example.com
POST - PURCHASE
WHAT IF I RECEIVED A DEFECTIVE/DAMAGED ITEM?
We always try to bring the best quality product to customers. However, there are many factors that affect negatively to the quality, especially shipping factor, that make our products be defective or damaged. Please see below for our Return Policy.
WHAT IF THE TRACKING INFORMATION OF MY ORDER SHOWS "RETURNED TO SENDER"?
Step 1: Contact your nearest post office and provide them your ID card or tracking number to find out its status.
Step 2: If you can not find out anything, contact our Customer Service department by sending an email to firstname.lastname@example.org and provide your shipping address again.
Step 3: If the address you provided in the email matches with your shipping address in our system, we are willing to send you a replacement or refund you 50%. Please be notified that these 2 options are our final solution for your request.
If not, it was probably your careless as filled in a wrong address, thus we could not deliver your order. In this situation, we need you pay some extra fees for sending you a replacement. This is the only option for you in this situation.
WHAT SHOULD I DO IF I PROVIDED YOU A WRONG SHIPPING ADDRESS?
In case of providing us an incorrect shipping address, you should contact us immediately by sending an email to email@example.com and provide us with your correct address. We will check whether we can change it for you.
If your order was shipped out, we are really sorry that we are not able to change it for you nor sending you another product without any fee.
TRACKING SHOWS "RETURNED TO SENDER", WHAT SHOULD I DO?
There are 2 common reasons that make your package be returned: Your shipping address is incorrect/insufficient or you are absence at the time the packet was attempted to deliver.
In cases where your shipping address is not correct, we are not able to take any responsibility since we shipped it out to the address that you provided us and it is not the mistake from our end.
Otherwise, we are willing to send you a replacement. If the second package can not reach you, we are sorry to tell you that we are not able to help you out with this.
Items can be returned within 30 days of receipt of delivery. Email us at firstname.lastname@example.org for return address and detail. Upon receiving the item in good condition, we will refund you the price of the product. Please be informed that we do not refund the original shipping fee and you need to pay your return shipping fee. We don't charge any restocking fees as long as the product is returned at your own expense and in resellable condition.